Alorica Inc.

History

The company was founded in 1999 by Andy Lee. Since its founding, Alorica has experienced continued and progressive growth both internally and through the acquisition of other customer contact services companies throughout the U.S. and abroad. The Alorica Family of Companies now includes Ryla, PRC, and, most recently, the addition of Advanced Contact Solutions (ACS) (now named Alorica Pacific Rim, Inc.) based in the Philippines.

Today, Alorica’s vision of becoming one of the largest global providers of end-to-end customer contact solutions is clearly within reach. With more than 37 locations around the world and nearly 22,000 employees enterprise-wide, the company continues to expand both organically and through acquisitions. Alorica is proud to be one of the largest Minority Business Enterprises (MBE) in the Contact Center Industry.

Our “Customers for Life” Philosophy

At Alorica, we realize that with every customer contact lies opportunity—the opportunity to make a connection. The responsibility of interacting with your customers is one we take seriously, knowing that the impression our call center agents make can mean the difference between losing or gaining a lifetime of loyalty. Alorica’s philosophy of creating “Customers for Life” is reflected in every aspect of our business as we seek ways to help you boost customer acquisition and improve customer retention, grow brand favorability, and realize your full profit potential.

Alorica continues to distinguish itself through geographic diversification of our facilities, strategic alliances with superior technology providers, and most importantly, by recruiting and retaining a best-of-breed professional team.